• Privacy Policy

     

    This Privacy Policy (“Privacy Policy”) is effective on 1 October 2023.

     

    1. Overview
     

    This Privacy Policy applies to AussiePeak Roofing Pty Ltd, along with its affiliates and subsidiaries, collectively referred to as "we," "us," "our," and "AussiePeak
    Roofing." It outlines how AussiePeak Roofing gathers and utilises Personal Information including via our website: www.aussiepeakroofing.com.au (the
    "Site"). Additionally, it elucidates the options accessible to you concerning the utilisation of your Personal Information and how you can access
    and amend this data.

    At AussiePeak Roofing, safeguarding the privacy of our users is paramount. The range of services provided by AussiePeak Roofing to visitors is collectively known as "Services."

    By utilising the Site, you acknowledge the collection, utilisation, and disclosure of your Personal Information as detailed below. Please note that this Privacy Policy may undergo revisions periodically; hence, we advise checking back regularly.

     

    2. Definitions

     

    The following capitalised terms are defined as follows:

    • "Agent" refers to any Third Party that processes Personal Information on behalf of AussiePeak Roofing or to which AussiePeak Roofing discloses Personal Information for its use.
    • "Employee" encompasses any current, temporary, permanent, prospective, or former agent, director, contractor, worker, or retiree of AussiePeak Roofing.
    • "Personal Information" denotes any information or opinion concerning an identified or identifiable natural person ("Individual"), without limitation to
      the definitions provided in the Privacy Act 1988 (Cth) ("Australian Privacy Law").
    • "Process" or "Processing" encompasses any operation or series of operations performed on Personal Information, whether by automatic means or not, including collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, transmission by disclosure, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
    • "Site" includes AussiePeak Roofing’s website, www.aussiepeakroofing.com.au.
    • "ThirdParty" refers to any entity other than the Individual, AussiePeak Roofing, or AussiePeak Roofing’s Agents, including companies, natural or legal persons, public authorities, agencies, or bodies.

     

    3. How We Collect and Use Your Personal Information

    3.1 Your IP Address

    We utilise your IP address for server troubleshooting and Site administration purposes. It helps us identify you and gather general demographic insights about our site visitors. As per Australian Privacy Law, your IP address is considered Personal Information if it can reasonably identify you. We record your IP address when you visit the Site or join our newsletter.

    3.2 Cookies and Tracking Technologies

    AussiePeak Roofing, along with our partners, analytics providers, and service vendors, employs technologies like cookies to enhance user experience. These small data files are placed on your devices to analyse trends, administer the Site, track user movements, and gather demographic information. You can adjust your browser settings to accept, reject, or notify you about cookies. However, disabling cookies may limit certain features on our Site. Your continued use of our Site implies acceptance of our cookie usage.

    3.3 Log Files

    Similar to other websites, we automatically collect and store certain information in log files, including IP addresses, browser type, ISP, referring/exit pages, and more. This data is combined with other information to enhance the Services we provide and improve marketing, analytics, and site functionality.

    3.4 Behavioral Targeting/Re-Targeting

    We may collaborate with Third-Party ad networks to displayads on our Site or manage advertising on other platforms. These partners may use cookies and web beacons to deliver targeted ads based on your interests. You can opt out of targeted advertising, though it won't affect other ad servings.
     

    4. How we use your Personal Information

    4.1 Contact Information

    We may collaborate with Third-Party ad networks to display ads on our Site or manage advertising on other platforms. These partners may use cookies and web beacons to deliver targeted ads based on your interests. You can opt out of targeted advertising, though it won't affect other ad servings.e information selected with care. You have the option to opt out of notifications by managing your email subscriptions at the bottom of any marketing-related emails we may send.

    4.2 Demographic Information

    We utilise demographic data to customise the Site according to our users' interests.

    4.3 Marketing

    We may use your Personal Information to reach out to you and present marketing materials through various channels such as social media, direct messages, email, SMS, messaging applications, and telephone. If you wish to stop receiving marketing materials from us, you can contact us at aussiepeakroofing@gmail.com or use the unsubscribe link provided in our marketing emails. Even if you opt out of marketing materials, you may still receive transaction-related emails, information through other platforms, and other non-marketing communications.

    Furthermore, under Australian Privacy Law, if you have implied or inferred consent (e.g., not opting out when provided the opportunity) or if it is within reasonable expectation based on your interactions with us, we may use your Personal Information to send you direct marketing communications.

    4.4 Processing Required by Law

    We may access, preserve, process, and disclose your Personal Information, along with other account details and content, if we believe it is necessary to: comply with law enforcement or national security requests and legal processes; respond to your requests; safeguard yours', ours', or others' rights, property, or safety; enforce AussiePeak Roofing's policies or contracts; collect owed amounts; prevent physical harm or financial loss; or in connection with investigating or prosecuting suspected or actual illegal activities. Disclosure may also occur if we, in good faith, believe it is necessary or advisable.

     

    5. Links to Other Websites

    The Site may contain links to other websites. AussiePeakRoofing is not responsible for the privacy practices or the content of such websites or for the privacy policies and practices of other third parties.

     

    6. Disclosure of Your Personal Information

    6.1 Service Providers

    Your Personal Information may be disclosed to Third Partyservice providers who need access to such data to deliver specific services to us. These Third Parties typically access your Personal Information solely to fulfill their service obligations and are prohibited from utilising it for their own ends.

    AussiePeak Roofing has established contractual agreements with these service providers, authorising the use or sharing of Personal Information essential for executing the contracted services on our behalf or to adhere to relevant legal mandates.

    6.2 Related Entities and Business Partners

    We may share Personal Information with our contractors for business purposes or to fulfill service requests initiated by you.

    6.3 Regulatory Bodies

     

    Your Personal Information may be disclosed to data protection regulatory authorities, law enforcement agencies, government agencies conducting inquiries, and other regulatory bodies with jurisdiction over our operations.

    6.4 Replacement Providers

    If we engage in the sale or purchase of business assets, your Personal Information may be disclosed to prospective sellers or buyers. In case of AussiePeak Roofing's acquisition by a Third Party, Personal Information about our clients will be among the transferred assets. Additionally, if we undergo financing due diligence, reorganization, bankruptcy, receivership, or transition of service to another provider, your Personal Information may also be transferred.

    6.5 Professional Advisors and Auditors

    We may share your Personal Information with professional advisors, such as legal advisors and accountants, or auditors for the purpose of receiving professional services.

     

    7. International Data Transfers
     

    The Personal Information gathered from you may be transferred to and stored at destinations both within and outside Australia. By entrusting your Personal Information to AussiePeak Roofing, you explicitly consent to its disclosure, transfer, storage, or processing in such locations, which may lie outside Australia. By granting this consent, you recognise that countries beyond Australia may not always adhere to the same privacy protection standards regarding Personal Information.

    In compliance with data protection laws, including the Australian Privacy Law, we commit to taking reasonable steps to ensure that your Personal Information is securely stored and transferred without violating the privacy principles outlined in these laws. However, it is important to note that under the Australian Privacy Law, by consenting to such transfers, we may not be obliged to take additional steps deemed reasonable in the circumstances.

    Should your Personal Information be transferred overseas to a country or territory lacking adequate information protection standards, we will undertake all feasible measures to guarantee its secure treatment in accordance with this Privacy Policy.
     

    8. Your Rights in Relation to Your Personal Information under the GDPR
     

    In accordance with data protection laws, you may possess various rights concerning the information we retain about you, which we outline below. To address any of these rights, please reach out to us at aussiepeakroofing@gmail.com. We aim to address your inquiries promptly, striving to respond within one month, unless we are lawfully entitled to extensions. Kindly note that we may maintain records of your communications to aid in resolving any raised issues.

    8.1 Right to Object:

    You have the right to object to the Processing of your Personal Information under certain circumstances, including when it is in our legitimate interests, necessary for public interest tasks, official authority exercise, direct marketing, or for scientific, historical, research, or statistical purposes.

    8.2 Right to Withdraw Consent:

    If you have given consent for the Processing of your Personal Information for specific activities, you may withdraw this consent at any time. We will cease using your information for that purpose unless we have an alternative legal basis justifying continued Processing, in which case we will inform you accordingly.

    8.3 Data Subject Access Requests:

    At any time, you can request a copy of the information we hold about you and ask for modifications, updates, or deletions. We will not charge you for accessing this information unless permitted by law. Additional copies may incur reasonable administrative costs. We reserve the right to refuse your request where legally permissible, providing reasons for doing so.
     

    8.4 Right to Erasure:

    You have the right to request the "erasure" of your Personal Information under specific circumstances. Typically, this right applies when:

    • The information is no longer necessary.

    • You have withdrawn your consent to our use of your Personal Information, and no other valid reason for its continuation exists.

    • The Personal Information has been unlawfully Processed.

    • Erasure is necessary to comply with legal obligations.

    • You object to the Processing, and we cannot demonstrate overriding legitimate grounds for its continuation.

    We may refuse your erasure request only in limited circumstances, and we will provide reasons for our decision.

    When fulfilling a valid erasure request, we will take practical steps to delete the relevant information.

    8.5 Right to Restrict Processing:

    You can request the restriction of our Processing of your Personal Information under certain circumstances, such as when disputing its accuracy or objecting to our Processing for legitimate interests. If we have shared your Personal Information with Third Parties, we will inform them about the restricted Processing unless it is impractical or involves disproportionate effort. We will notify you before lifting any restriction on Processing your Personal Information.

    8.6 Right to Rectification:

    You have the right to request the rectification of any inaccurate or incomplete Personal Information we hold about you. If we have shared this information with Third Parties, we will inform them about the rectification, unless impractical or disproportionate. You can also request details of the Third Parties we have disclosed the inaccurate or incomplete Personal Information to. If we believe it is reasonable not to comply with your request, we will explain our decision.
     

    8.7 Right to Data Portability:
     

    Under certain circumstances, you may have the right to transfer your Personal Information between service providers. This enables you to move the data we hold on you to another third party. To facilitate this process, we will provide your information in a commonly used machine-readable format, allowing for seamless transfer. Alternatively, we may handle the transfer directly for you.

    8.8 Right to Lodge a Complaint:

    You have the right to file a complaint with your local data protection authority. Information on how to contact each of the European data protection authorities can be accessed on the European Commission website here.
     

    9. Retention of Your Personal Information
     

    We will retain your Personal Information only for as long asit is necessary for the purposes for which we collected it, unless retention is required by law or for enforcing our agreements. Once your Personal Information is no longer necessary for these purposes, we will promptly delete it from our systems.
     

    10. Our Security Precautions

    We adhere to widely accepted standards to safeguard the Personal Information you submit to us, employing secure protocols and procedures during transmission and storage. Your data is stored on protected servers, shielded by robust security measures designed to prevent misuse, unauthorised access, modification, or disclosure. We take reasonable steps to destroy or permanently de-identify information when it is no longer needed.

    However, despite our best efforts, no system or transmission over the internet can be guaranteed to be completely secure. Therefore, while we strive to protect your Personal Information, we cannot ensure its absolute security. You transmit information over the internet at your own risk. Nonetheless, by using the Site or providing Personal Information to us, you consent to receiving electronic communications regarding security, privacy, and administrative matters related to your Site usage.

    In the event of a security breach, we may attempt to notify you electronically through Site postings or emails. You may have the legal right to receive such notifications in writing. If you have any security-related inquiries about our website, please contact us at aussiepeakroofing@gmail.com.

     

    11. Children’s Privacy
     

    To make enquiries through the Site, users must be at least 18 years old. The Services are not intended for children under 16 years old, and AussiePeak Roofing does not knowingly collect Personal Information from this age group. If you discover that your child has provided us with Personal Information without your consent, please inform us at aussiepeakroofing@gmail.com. Should we become aware that we have inadvertently gathered Personal Information from children under 16 years old, we will promptly delete such data and close the child's account.

     

    12. Redress and Accountability

     

    If you have any questions or concerns about this Privacy Policy, AussiePeak Roofing’s practices, or how to lodge a complaint with the
    appropriate authority, please email us at aussiepeakroofing@gmail.com.